Turning Up the Heat on Data Centers

Keeping data centers at the right temperature is a continual challenge. The Data Center Journal’s article “Chill Pill for Hot Data” talks about a system which claims to have gotten the balance just right. How did they do it? According to the article:

“The research team merely wrote software to connect the gap between management systems that otherwise run separately for IT and facilities management. Traditionally speaking, companies have otherwise kept both these realms separate. And now the team has connected up these systems resulting in huge savings.”

Definitely intriguing, especially the bit about big savings, with the projection that most data centers will see ROI within a year.

Does the article’s claim that at least 90% of data centers maintain a temperature that is five degrees cooler than necessary ring true, in your experience?

The Luxury of Organization

It is inspiration, well written, and logical: How to Keep Networked Applications Humming During Organizational Change outlines exactly what you need to do to get a complete picture of your network application’s status.


In the ideal world, IT managers would have the time and resources to implement every one of these steps during organizational change.

In real life – not so realistic. The systematic steps presented here would be a luxury to implement during calm periods. The chances of being able to follow this checklist during turbulent times are slim to none, unless you work for a company with time, money, and resources to burn.


Can you use this as a “cheat sheet” and extrapolate the bare bones for your needs? Do these ambitious plans cause you to become overwhelmed to the point where they have no value at all?

Cool Pictures of Sophisticated Data Center Technology

This slideshow about secrets of successful data centers is worth seeing for the pictures alone.

Who wouldn’t want to check out pictures of a data center on fire (slide 5) or the beauty of stacked blade servers (slide 15)?

PTS Data Center Solutions, Peter Sacco Interview

Recently I had a chance to Interview Peter Sacco, President of PTS Data Center Solutions, Inc. Founded in 1998, PTS is a data center consulting, engineering, & construction firm as well as turnkey solutions provider. They offer a broad range of project experience in designing data centers, computer rooms, and technical spaces. PTS employs industry best practices in integrating proven, ‘best-of-breed’, critical infrastructure technologies that result in always available, scalable, redundant, fault-tolerant, manageable, and maintainable mission critical environments.

Please share a little about PTS for our readers that are not familiar with you yet:

[Peter Sacco] From our corporate headquarters in Franklin Lakes, New Jersey, and our office in Orange County, California, PTS works to fulfill our mission of creating satisfied customers by emphasizing pre-design & planning services to provide the optimal solution to meet our clients’ needs and result in an early & accurate alignment between scope, schedule, and budget.

How does PTS differentiate itself from other data center solution providers?

[Peter Sacco] We have an expert staff of industry leading consulting and engineering professionals, a high ROI from fast turnaround, decreased number of vendors, and superior quality of workmanship. We make use of best practices & proven technologies to deliver our solutions in a predictable manner. We’ve also made strategic alliances with best-in-class technology firms.

What services does PTS offer?

[Peter Sacco] PTS is uniquely qualified to provide a turnkey solution for projects from conception through implementation. Our services include:
1. Planning & Feasibility Consulting(Surveying, Planning, Site Assessments, Financial Analysis, Conceptual Design, and Project Cost Estimating)
2. Facility & Support Infrastructure Design & Engineering(Architectural, Electrical, Mechanical, Plumbing, Fire Protection, Structural, Controls, Security, Structured Cabling, Design Documents, Written Specifications, Forensic Analysis)
3. Construction & Project Management(Design/Build or Bid & Specification)
4. IT Infrastructure Design & Implementation(LAN/WAN, Network Security, Servers & Storage Systems, Wireless, A/V, Surveillance)
5. Monitoring(IT & Support Infrastructure Solutions)
6. Maintenance (Support Infrastructure Start-up, Preventative Maintenance, and Unscheduled Services)

What is your target market?

[Peter Sacco] IT personnel of medium business (>500 people), although we do a fair amount of large enterprise work as well, and on occasion work for small companies.

What is the most challenging project you worked on?

[Peter Sacco] Every project has its own unique set of challenges, but that is what allows PTS to shine. While it is important to have the right staff with the right skill sets, just as important was finding staff that shares the same culture of problem solving, acting with a sense of urgency, and client satisfaction is what clients come to appreciate about PTS most of all.

How is your company planning for the future?

[Peter Sacco] PTS has just in the last year expanded its horizons on three (3) fronts; (1) data center education and training, (2) new product development, and (3) IT services and solutions
1. We recently launched PTS’ Data Center Education Series (DCES) and are offering module-based, instructor lead, training in data center specific topics, such as Fundamentals of Power, Fundamentals of Cooling, Fundamentals of Data Cabling, and more in partnership with Global Knowledge Training (www.globalknowledge.com)
2. At the start of 2009, PTS embarked on the development of its first product, software to track the maintaining of data center and computer room environments. We expect to go into beta testing in a few days with our Data Center Maintenance Management Software (DCMMS). We feel DCMMS will fill the empty gap in Data Center Management not presently being filled by other software service the space.
3. In October 2009, we expanded our IT services and solutions offerings by formally launching PTS Information Technology Solutions Group (ITSG).

On a more personal note, you are obviously a very busy person, what do you like to do most when you aren’t at work?

[Peter Sacco] My passion is football. I am very active in the community I live, Franklin Lakes, NJ (also where PTS HQ is!). I have been coaching junior football for over 15 years and don’t see stopping anytime soon.

Thank you Peter for taking the time out of your busy schedule!

If you want to find out more information about PTS, they are very active online:

Website: http://www.ptsdcs.com/
Blog: DataCenterDesign.blogspot.com
LinkedIn: www.LinkedIn.com/PTS
Facebook: facebook.ptsdcs.com
Twitter: twitter.com/PTSDataCenter

Net Neutrality: What is it All About?

Great article on NetworkWorld.com which explains:

• What net neutrality is
• What the FCC has agreed to do
• Who is for net neutrality
• Who is against net neutrality
• How net neutrality affects businesses
• How net neutrality affects carriers
• How net neutrality affects residential Internet users
• Which services would probably be affected the most

What do you think: Do we need net neutrality in order to stop Internet providers from charging high fees, or will net neutrality result in higher flat rates for services or paying by the byte for Internet traffic, as the Internet providers claim?

Synexx National Conference - Saul Mishaan Meets Resellers

Saul Mishaan, President of Minicom North America went to the Synnex 2009 National Conference earlier this month.

The Synnex National Conference is an expo promoting Synnex partners to their attending resellers. About 260 resellers were at the event this year. Saul represented Minicom with a presence in the Digital Signage Booth. He mostly met with resellers during the 3 hour event. The experience with Digital Signage ranged from extreme novice to well versed. Saul found it interesting that quite a few of the resellers he spoke to in the booth were more experienced and successful in KVM than Digital Signage.

It just goes to show you that Digital Signage’s roots are very much still attached to KVM – which is how Minicom got started. Are you surprised?

Thanks for the update Saul!

KVM Switches Enjoy Surge in Popularity in India

The number of KVM switches being used in India has grown significantly in recent times, due in large part to the government’s establishment of 27 new data centers, and the mandate that financial institutes have to have business continuity and disaster recovery solutions, as discussed in an article on CIOL.com.


Points mentioned in the article that are encouraging for companies like Minicom that sell KVM switches (among other things):

· Globally the market for KVM switches will exceed $1 billion by 2011, increasing at a Compound Annual Growth Rate (CAGR) of approximately 9.1 percent (2006-2011).

· Research indicates that the trend toward IP KVM solutions will continue, accounting for over half of all KVM revenues by 2011

· With the changing trends and advancements in the technology, the customer base of KVM switches is likely to increase.


I would like to draw your attention to the conclusion of the article:


“Opportunities for SPs


Solution providers who are providing solutions in the data center domain have the opportunity to avail the benefits of KVM switches as they can offer the complete solution to the customers.
‘When a solution provider is selling racks, equipments for remote management and data center solutions, it makes sense for him to drive the KVM switches as well. This way, he can offer the complete solutions to the customers at one go and this would increase his profitability also,’ said Motwani from Raritan.
This kind of unified selling is something that other vendors have also been propounding for quite some time. Most of the data center specialists have already embraced this concept and offer KVM switches as part of the total solution they give to their clients.
But with the potential in the KVM industry, especially keeping in mind that this is one market that is expected to grow in the years to come, there is still space for the entry of more solution providers in this segment.”


There is a glaring omission here, which is the mention of Minicom’s Remote Access Management solutions.

Extra Server, anyone?

Unused Servers Cost Businesses $25B Annually: Study

The numbers here sounds pretty serious. One in six servers - about 4.7 million worldwide - is sitting idle, according to a global survey of IT managers.

Take a peek at your server room – does this sound right to you? Is this consistent with your experience?

65,000 Time Warner Cable Customers Exposed to Remote Access Hack

Scary!

65,000 Time Warner Cable customers have been exposed to a remote access hack, as reported by wired.com. Blogger David Chen was helping a friend with the setting on his cable modem when he inadvertently realized there was a problem.

What does this kind of vulnerability mean? According to Chen:

“ ‘From within your own network, an intruder can eavesdrop on sensitive data being sent over the internet and even worse, they can manipulate the DNS address to point trusted sites to malicious servers to perform man-in-the-middle attacks,’ Chen wrote on his blog. ‘Someone skilled enough can possibly even modify and install a new firmware onto the router, which can then automatically scan and infect other routers automatically.’ "

The article does not mention any cases where users who were exposed had anyone tamper with their settings, which means that the threat was only that. While a serious potential problem, it is reassuring that either a)no hacker discovered the vulnerability b)no hacker cared enough to do anything about it if they did.

Ideally, any paid service should mandate the use off the highest level of encrypted remote access possible. If you want remote access solutions for your data center that you can trust, for example, there is no reason to worry with Minicom’s AccessIT. With SSL and high grade 256-bit AES encryption, you can sleep easily at night after watching cable TV.

Virtual Servers, Real Problems?

This article identifies the five biggest challenges of server virtualization as:

1. Network connections

2. Network storage

3. Sizing storage capacity

4. Back-up challenges

5. Application support

As companies dip their toes into the untested waters of virtualization, new issues arise as a result of the change to IT Infrastructures. Do articles like the one above, which outline challenges and provide solutions, make you eager to embrace new technologies like virtualization, or do they scare you off?

Virtual Web Event: Dealing With Data Centers In Tough Times

There are so many free online resources for small and medium businesses to learn from. I came across the next virtual event by InformationWeek and bMighty that looks like it will be very informative:

bMighty and InformationWeek SMB present the latest in our ongoing series of
Virtual Events: Data Centers For Growing Companies -- dedicated to helping small and midsize companies deal with data centers in tough times.

This virtual event is here to help with InformationWeek and bMighty editors, industry experts, and real IT folks sharing a unique mix of battle-tested best practices, experience-earned tips from the trenches, and new ideas and innovations to help you do more with less.

Taking place on Wednesday, October 21, 2009

Register here

Service Providers Using Skype

Two recent articles by Jon Arnold, Principal, J Arnold & Associates on TMCnet.com cover some good points on how Skype can be used by Service Providers.

Take a look at both articles:

Why Skype Is Good News for Service Providers (Part 1)

Why Skype is Good News for Service Providers, Part 2

We use Skype to communicate to our offices around the world as well as customers. Our technical support have also used Skype to conduct an online IP product demo – so we know how useful this free service can be.

How does your company use Skype?

Webinar Invitation: Technology Tips for High-Performance Environments

Wright Line and Minicom Advanced Systems will be co-hosting a free webinar on quick and easy-to-implement technology ideas that drive team collaboration, increase overall department productivity and maximize space within 911/Emergency Operation Centers (EOCs).

The webinar will take place online on Wednesday, October 14 at 2:00 PM EDT.

Learn about:

* Local versus remote management of technology platforms - identifying the opportunities to centralize IT operations with the use of KVM technology and scalable network and server rack configurations

* Proper space planning that can help to mitigate risks when installing IT/network equipment at the workstation level instead of storing all equipment in a centralized data center

* How to provide call-takers, dispatchers and supervisors with simultaneous access to all CAD, radio and phone servers in the call center and how supervisors can effectively "take-over" an operator's computer - without software

* How to increase IT staff efficiency while enabling call-takers and dispatchers to be less distracted by tech concerns

* How to provide effective monitor mounting capabilities and techniques, supply keyboard, video and mouse consolidation opportunities and address technology airflow management requirements

Speakers will be Minicom's David Zucker, Director of Business Development, and Wright Line's Brad Lynch, Business Unit Leader, Technical Environments.

About Wright Line

Wright Line, a global leader in the design and manufacture of consoles, enclosures, office and other specialty workspace solutions for technology-intensive environments, has been serving the data center, government office, call center, analytical and electronic laboratory and high-tech manufacturing environments for 75 years. The company is headquartered in Worcester, MA and can be contacted by email at info(at)wrightline(dot)com or by phone, 800.225.7348.

The webinar will take place online on Wednesday, October 14 at 2:00 PM EDT.

*****

Related Material:

Webcast: ABC's of Remote Management (27 min)

Case Study: Emergency Call Center- Phantom System installation

White Paper: How to achieve cost-efficient data center growth through centralized management

Reminder for Webinar: Automated Server and Power Management Solutions

In case you missed the first announcement, you still have time to sign up for the Webinar for tomorrow with Server Technology.


Webinar: Automated Server and Power Management Solutions presented by Minicom & Server Technology

Thursday, October 1, 2009 2:00 PM - 3:00 PM EDT
Minicom and Server Tech are pleased to invite you to join us for a live webinar that will focus on device management and increasing efficiency in the Data Center.

This webinar will include:

1. how Minicom and Server Technology can dramatically increase your IT staff’s efficiency and reduce server downtime.
2. how you can provide IT staff with a secure, single pane of glass for remote management while leveraging existing hardware and software tools.
3. how you can quickly, securely and seamlessly manage power using Server Technology’s cabinet Power Distribution Units (PDUs)
4. device level power monitoring to determine PUE/DCiE metrics, identifying zombie servers, energy usage for cost allocation and power monitoring for capacity planning
5. a demonstration of the integrated solution in action

Product Spotlight: SMART 116 IP (KVM IP Switch -1 User - 16 Ports)

This week we look at the Minicom Smart 116IP :

The Minicom Smart 116IP (KVM IP) Switch gives a system administrator secure, BIOS level access and control to a rack of up to 16 servers either remotely or locally. Smart 116IP is a rack-mountable KVM access solution that can be managed seamlessly under Minicom's Access IT centralized management system - making it the ideal solution for forward looking corporations requiring a versatile, high-performance KVM switch today, and centralized management tomorrow.
Smart 116 IP is also ideal for SMB’s operating servers that require the flexibility of both local and remote administration (local analog, LAN, WAN or Internet).

Highlights:

• Controls up to 16 servers from a single console
• Local or internet connection
• AccessIT enabled
• New ROC (RICC on Cable) technology
• Up to 30m/100ft between computer and switch
• Rack-mountable, space-saving
• Multi-layer security
• Multi-platform capable
  

Product Reference: 0SU70030A (USA Orders) 0SU70030 (All other orders)

Free online product test drive available for this product>>

*****
Related Material:

Minicom Technical Update: Update firmware for the Smart 116 IP
Minicom Technical Update: Product Upgrades for Smart 116 IP
White Paper: Remote Support using KVM IP Technology
Webinar On-Demand: Video - The SmartRack 116-116 IP Switch from Minicom (2:10 minutes)

Webinar: Automated Server and Power Management Solutions presented by Minicom & Server Technology

Minicom and Server Tech are pleased to invite you to join us for a live webinar that will focus on device management and increasing efficiency in the Data Center.

Thursday, October 1, 2009 2:00 PM - 3:00 PM EDT

As the number of critical servers and applications continues to increase , companies have made significant investments in tools to access, monitor and manage them. These include PDUs, IP KVM, console servers, and in-band remote access tools like RDP, VNC, SSH, Telnet, ILO and many more.

With multiple resources at the administrator’s disposal it has become increasingly difficult to keep track and locate these assets when and where they are actually needed. This leads to increased server downtime and the inefficient use of IT staff’s time.

It is therefore imperative that each of these valuable tools is made easily available to ensure IT staff can quickly access, evaluate, and fix a server problem and minimize server downtime.

Additionally, as power densities and cost increase and power availability decreases it has become increasingly important for organizations to ensure proper power monitoring, management and control of these servers and devices to both keep costs down and to maximize utilization of the hardware.

This webinar will include:
1. how Minicom and Server Technology can dramatically increase your IT staff’s efficiency and reduce server downtime.
2. how you can provide IT staff with a secure, single pane of glass for remote management while leveraging existing hardware and software tools.
3. how you can quickly, securely and seamlessly manage power using Server Technology’s cabinet Power Distribution Units (PDUs)
4. device level power monitoring to determine PUE/DCiE metrics, identifying zombie servers, energy usage for cost allocation and power monitoring for capacity planning
5. a demonstration of the integrated solution in action

Thu, Oct 1, 2009 2:00 PM - 3:00 PM EDT

Product Spotlight: Minicom KVMS (KVM + Serial Extender)

This week we look at Minicom KVMS ExtenderThe Minicom KVMS Extender is a powerful, long-range solution that extends your computer and Serial device up to 300m/1000ft from your keyboard, video, mouse (KVM) workstation over a single CAT5 cable. Proprietary skew compensation technology gives superior video quality over long distances, enhancing the operational flexibility for both KVM and digital signage applications.


Highlights:

• 300m/1000ft range
• Skew compensation for best video quality over long distance
• Unique video & mouse performance – remote screen feels local
• Dual user function enables local or remote computer control
• Remote black screen command for on-site maintenance
• Full serial communication for querying remote screen

Ideal applications:

• Adding an extended KVM console for clean room/industrial/ business/office applications
• Touch screen & kiosk separation from computer
• Digital signage screen separation from media player

Product Reference: 0DT50002

*****

Related Material:

• White Paper: Complex network device environments - Overcoming the management challenge
• Webinar On-Demand: Building upon your legacy data center infrastructure – Do More With Less (32 min)
• Minicom Technical Update: Integrating KVMS Extenders into Digital Signage
  Applications
• Minicom Technical Update: File transfer between computers using the KVMS
  system
  
  

KVM Technology - Choosing the Right One

David Miller, P. Eng. gives a very good analysis of a eWeek.com article – KVM Technology - How to Choose the Right KVM Switch for Your Small Server Room Published

Summary
The author has emphasized an area that is not a serious issue in most installations and at the same time has missed an opportunity to educate the reader on one exposure that can lead to the very serious consequence of having to reboot servers. In addition, the author failed to bring up two very important aspects: mouse synchronization with IP enabled KVM switches as well as the ability of seeing all installed KVM switches as part of best practices within the context of IT infrastructure.

David’s brings up some considerable issues with the eWeek article. I agree with him that one important missing topic the article overlooks is mouse synchronization with IP enabled KVM switches. If you choose to read both articles, you will have a very good overview on how to choose the right KVM switch for a small server room.

Read David Miller’s full analysis of the article>>

Minicom Launches Power on Cable™ - a Unique Single Port Power Control Solution

Official Press Release:

Minicom Launches Power on Cable™ - a Unique Single Port Power Control Solution

IT Administrators can use Power on Cable to power on/off and reboot a remote device seamlessly during a secure KVM session

Minicom - a leading developer of IT & KVM remote access and management solutions for the server room and datacenter - today announced the launch of a new, Minicom patented single port power control solution. Power on Cable (PoC) is targeted at IT environments that require a complete remote support package of both BIOS level KVM IP access and remote power control. This can include server rooms in which mission critical equipment is handpicked, or ATM machines or unmanned communication centers distributed in far away locations.


The PoC is controlled serially via a Minicom KVM IP gateway thus preventing costly mistakes by ensuring the power commands are sent only to the required device. Its unique and robust “power cord” design meets the stringent requirements of cable management in IT environments and makes it extremely easy to slide several units together and control several devices through a single management interface. The PoC has worldwide compatibility featuring 90-260 VAC 44-66 Hz up to 10Amps, making it also ideal for mixed power environments.

“Power on Cable increases IT efficiency in heterogonous environments, where for the most part power monitoring is sufficient, but there are a handful of mission critical servers that require remote power rebooting and switching” says Benny Hayumi, product manager for Minicom. “the PoC fits nicely into the power strategy of the organization by being a complementary solution to the PDU and by adding flexibility when IT budgets are so tight. The open protocol we are providing enables easy integration with existing management and control systems”.

Power on Cable continues Minicom's unique Real Needs ™ approach of controlling costs by adding remote power switching capability as and when it is needed.


To learn more about Power on Cable and Minicom visit http://www.minicom.com/
*****
Related Material:
Webcast: Real Needs™ Value Proposition (22 minutes)
White Paper: Real Needs™ Protect Your IT Investment with KVM IP Management
Online Demo: Remote IP Access Product Test Drive
Product Page: Power on Cable

Minicom Boosts Remote Power Capabilities of its Open Platform Access Management Solution

Integration with Eaton Corporation’s ePDU® products provide IT managers with seamless power control of mission critical servers.

Minicom Advanced Systems - a leading developer of IT and KVM remote access and management solutions for the server room and data center - today announced the integration of diversified industrial manufacturer Eaton Corporation’s ePDU® products into its remote access management solution, AccessIT. Acting as power distribution units for enclosures, Eaton’s ePDU® products measure power consumption at the data center level, as well as the sever level, to help users understand and control what is happening within their infrastructure. Eaton's technology also allows the user to fully monitor, switch, sequence and manage individual outlets. IT administrators can now have on-demand, Web-based remote access together with mission critical power distribution control of all servers and IT devices. Power commands are seamlessly sent to Eaton’s ePDU® units through the AccessIT interface without the need for a separate login and password.

This integration dramatically increases IT efficiency and reduces down time in crisis situations. If an IT administrator is accessing a server through AccessIT and an urgent reboot is required, a simple click on the power icon to the left of the server name performs the function. Administrators no longer require multiple spreadsheets of IP addresses, passwords and user names to manage, access to their IT systems, it can all be done through a single interface.

“AccessIT, with its open-platform support, addresses the increasingly diverse nature of corporate server rooms and data centers,” said Rami Sasson, VP Sales of Minicom. “This makes AccessIT even more flexible and compelling for IT managers to deploy compared to alternative KVM IP solutions. The integrated functionality of AccessIT, that includes remote power control of ePDU® products from Eaton, delivers tremendous versatility that has a direct impact on IT efficiency and can reduce hardware management costs by as much as 75 percent!”

“IT managers should be able to efficiently measure and manage power consumption, from an overview of the data center down to an individual server, to obtain a complete understanding of power distribution,” said Michael Camesano, Eaton product manager. “The integration of Eaton’s ePDU® products and Minicom’s AccessIT greatly advances power management visibility for IT managers to improve the reliability and efficiency of their infrastructure.”

AccessIT consolidates all in-band and out-of-band services thus providing highly secure, Web-based, on-demand remote access at all times. Its unique open architecture prevents the dreaded vendor lock-in by supporting the seamless integration of third party serial, power and KVM switches and devices. Other supported Access Services are VMWare, RDP, VNC, SSH, Telnet, HP iLO, Web access and custom applications. AccessIT continues Minicom's unique Real Needs approach of repurposing installed analog KVM systems by simply adding a KVM IP device.

Request a free DVD trial version of AccessIT to run on your own servers: http://www.minicom.com/requestdemodvd.cfm

For more information about Eaton’s ePDU® products, visit www.epdu.com. For additional information about Eaton’s power quality products and services, visit www.eaton.com/powerquality.