Two recent articles by Jon Arnold, Principal, J Arnold & Associates on TMCnet.com cover some good points on how Skype can be used by Service Providers.
Take a look at both articles:
Why Skype Is Good News for Service Providers (Part 1)
Why Skype is Good News for Service Providers, Part 2
We use Skype to communicate to our offices around the world as well as customers. Our technical support have also used Skype to conduct an online IP product demo – so we know how useful this free service can be.
How does your company use Skype?