Monday, February 15, 2010

IT Lessons To Learn From Toyota’s Missteps

This article from Smarter Technology crystallizes three major lessons that IT leaders can learn from Toyota’s mistakes:

Standardization demands caution.

A good innovation, to be sure, but one that needs to be reexamined periodically to ensure that it does not need tweaking and refining.

Rush software and systems testing at your own peril.

Just because slipshod testing usually produces good enough results does not mean it is an effective system.

Don’t hide problems.

In the words of the article’s author,
Joe Maglitta:

“It’s against human-survival nature and culture, corporate or national. But as any kid or governor can tell you, the whuppin’ is even worse if you get caught lying later on. Honesty is not just for CEOs and sellers of poisoned painkillers. Fessing up early isn’t fun, but it hurts less in the long run.”

Amen – true for both the IT world and for life outside of it.

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