Kudos to the author, Thomas Hoffman, for not rounding up or down, but sticking to the number eleven.
His short, concise list of 11 Rules for IT Delivery Success are somewhat general. However, if applied consistently and thoroughly, these rules can be good guidelines for what needs to happen when new systems are introduced or old systems are upgraded.
The somewhat general nature of the rules can also be explained by the following bit of background:
“Because developers, operations staffers and engineers all work in different groups, ‘you need to have a way to establish parameters that everybody can work off of and understand what their expectations are,’ says Martin Gomberg [Senior Vice President and CIO, A&E Television Networks]. ‘We use this as a lens to measure every critical component.’ "
How close is this list to the one hanging on your wall?