Wednesday, February 11, 2009

Support Report: Remote Bios Level Access over 3g Network

From time to time we receive interesting technical support questions and seeing as how it's always fun to share in-house, we are going to also share them here:

Recently a telecommunications company requested to remotely control a PC not dependant on the operating system (also known as remote bios level access). Ideally, the connection would be over cellular network. The main concern was quality of performance when controlling a remote desktop over a 3g network… and primarily how fast will the screen refresh!?

The application he intended on using was to mend an application from anywhere, in other words he has an application that needs to be mended regardless of the physical location of the operator.

Most of the time he needs the remote collection to be over Lan or wireless but there will be times where the remote operator will connect to the cellular network. Their requirement was also not to install any application or driver on the controlled computer.

This is where our KVM over IP technology suits his needs. By using the PX USB (Minicom’s high-performance IP Gateway) or IP Control (remote KVM gateway) products we were able to demonstrate and control a remote computer over a 3g cellular network with excellent performance.
Learn how remote KVM gateways can work for your IT needs, download the FREE white paper “Remote Support using KVM IP Technology” or test one of Minicom's IP products in an interactive live demo - go to Request Demo Form.

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Thanks to Nir Dary, Minicom's Technical Support Manager for the first Support Report!
Do you have a technical question about a Minicom KVM product? Visit Minicom Support for FAQ's, product updates, user guides and contact details for our expert technicians around the world.



1 comments so far. What are your thoughts?

PhillyLad said...

I'm looking for a remote power arrangement for POS kiosks deployment project. Something small/portable that it could be enclosed inside of the kiosk chassis. It seems like the PX USB might be the solution.
Network Support Guy